What is the minimum order quantity (MOQ)? +
MOQs vary by product. For in-stock catalog items, there is no minimum. For custom molding, the MOQ depends on the product design and complexity — we confirm the exact quantity for your project. Contact our sales team for your target product.
Can I get samples before placing a bulk order? +
Yes! We offer samples for most products. First-time samples are provided at cost, which is refundable upon bulk order placement. Contact us for sample availability and pricing.
What customization options are available? +
We offer extensive customization including: color matching (Pantone), logo printing (foil stamping, silk screen, offset, pad printing, etc.), surface treatment (UV coating, matte, soft touch, metallizing, etc.), and custom mold design.
How do I request a quote? +
Simply visit our
Quote Request page and fill out the form with your product requirements, quantity, and customization needs. Our team will respond within 1-2 business days.
What is the typical lead time? +
Stock items ship quickly from existing inventory. Custom orders require tooling development before production — the total timeline depends on tooling complexity and order size, and is confirmed with each quote.
What payment terms do you accept? +
We accept T/T (wire transfer), L/C (letter of credit), and for established relationships, partial credit terms. Standard terms are 30% deposit with 70% before shipment.
Do you offer eco-friendly/sustainable packaging? +
Yes! We offer PCR (Post-Consumer Recycled) materials, mono-material designs for recyclability, and sustainable decoration options. Contact us to discuss your sustainability goals.
How do you ensure product quality? +
We implement rigorous quality control at every stage: raw material inspection, in-production checks, final inspection before shipment, and third-party testing available upon request.
What is your shipping policy? +
We ship worldwide via sea, air, or express courier (DHL, FedEx, UPS). Shipping costs depend on order size, destination, and delivery speed. We provide shipping options with each quote.
